Shop Policies  

Hi and Welcome to Silver Star Embroidery Emporium. We dabble in a little of everything so take a look around. Each item is handmade upon ordering. I do my very best to get items out in a timely fashion. I estimate a two week turn around dependent upon receiving the non-stocked items you may request . If you need this item for a specific date and you are concerned about delivery time please send me a message when ordering. I do my best to meet everyone’s needs.  If you don't find what you're looking for please feel free to message me. 

You can also visit us on Facebook.

 

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by the Silver Star Embroidery Embroidery Emporium. Nothing contained herein shall be construed as conferring by implication, estopple, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of the Silver Star Embroidery Embroidery Emporium or any third party, except as expressly granted herein.

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​How Do I Place An Order?​

Use the shop button and follow thru the selections then add to the cart.  For any other request or corrections send  additional information in the contact are.

 

For Custom Orders please go to the Contact Page and provide the following information in the message box:

• Is it a Monogram, Embellishment (embroidery design), Embroidery Digitization, Combination or other custom  job?

• How many Pieces? Are all the pieces the same color or design?

• Item type ie. custom pillow case, piping, ruffles type of closure, type of hat, socks, or apparel

• Type of thread - Rayon (very vibrant resembles silk but does not bleach well), Polyester ( good coloring and can be bleached) or Cotton (often used for cross stitching embroidery designs).

• When do you need it?

• Any special considerations

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SHIPPING POLICY

DOMESTIC - All items are custom made to order. Please allow 1-2 weeks for your item to be shipped out. If you need it sooner please contact me before purchase to see if it can be arranged. All items will only be made after paid in full. If you are local and do not need it shipped please contact me before purchase. 

 

All items will be shipped USPS priority. If you prefer it shipped another way additional charges will apply. Please email for details. 

 

INTERNATIONAL - No international shipping. 

 

Payment 

Please make payment with-in 48 hours. I accept Paypal and credit cards through Etsy. If you need more time for payment please email me. Thank you.  The Silver Star Embroidery Embroidery Emporium Virginia sales tax for merchandise ordered from and shipped to Virginia.



Returns & Refunds

I will only accept returns if the item is damaged in some way. All items are custom ordered so please make sure you are accurate of the size you need before purchase. If you are unsure of the size you can contact me with measurements ahead of time. Most items are stretchable for comfortable fit.  I can't accept returns for:

• Custom or personalized orders

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

• Please contact me if you have any problems with your order.

 

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Cancelations: I don't accept cancellations​

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Privacy Policy
The Silver Star Embroidery Embroidery Emporium use of personal information that you may submit  through this Web site is governed by the the Silver Star Embroidery Embroidery Emporium Privacy Policy. We do not sell consumer information. We do not provide consumer information to persons or organizations outside of our company for their own marketing purposes.

 

Information We May Collect
We collect and use information that we believe is necessary to the administration of our business and to provide you with service. We may collect and maintain several types of consumer information needed for these purposes.

 

How We Use Information About You
We use consumer information to provide services and to process claims per your request. We may also use the information to offer you other products or information that we believe may suit your needs.

 

Consumer Agreement
Exact colors shown vary somewhat from computer to computer, so while the picture you see is close to the real thing, keep in mind that there will be some variation.

 

Thank you for shopping with us!